Question 1

How is pricing determined?

Accepted Answer

Pricing is determined during your professional evaluation based on fabric composition, ceiling height, panel construction, lining type, and overall condition of your drapery installation.

Question 2

When will I receive my proposal?

Accepted Answer

Your detailed written proposal is prepared on site during the evaluation and presented before any work begins. Nothing is scheduled or performed until you have reviewed and approved it in writing.

Question 3

Is there a fee for the evaluation?

Accepted Answer

Yes. The assessment fee is $300 and is applied toward your service total upon booking within seven days of the evaluation.

Question 4

Do you offer package pricing?

Accepted Answer

Pricing reflects your specific installation and is tailored to the needs of your drapery. We do not offer one size fits all package pricing.

Question 5

What makes your process different from a dry cleaner?

Accepted Answer

Most dry cleaners were built for garments, not custom floor to ceiling textile installations. We use textile specific methods designed exclusively for fine drapery, performed entirely in your home without removal from the rod.

Question 6

Can drapery be damaged during cleaning?

Accepted Answer

Yes, when the wrong methods are applied. Garment cleaning methods applied to fine drapery risk shrinkage, fabric distortion, and permanent damage to custom pleating. Every treatment we perform is selected based on your specific fabric composition and construction.

Question 7

Do you use HEPA filtration?

Accepted Answer

Yes. Every service includes hospital grade HEPA extraction capturing 99.97% of airborne particles from deep within your drapery and the surrounding air.

Question 8

Will the service disrupt my home?

Accepted Answer

No. Every treatment is performed entirely in your home with no disruption to your schedule. The process is completely hands free for you from start to finish.

Question 9

Do you remove the drapery from the rod?

Accepted Answer

Preservation Care and Complete Care are performed entirely in place with no removal required. Deep Restoration may require controlled off site treatment for severely neglected or delicate installations.

Question 10

Do you offer additional services beyond drapery care?

Accepted Answer

Yes. Individual Enhancements include HEPA air scrubbing, ceiling fan refresh, blind care, and light fixture and pendant detailing.

Question 11

Which areas do you service?

Accepted Answer

We serve Highland Park, University Park, Preston Hollow, Southlake, Westlake, Colleyville, Frisco, Plano, Trophy Club and surrounding North Texas communities.

Question 12

Who is your service designed for?

Accepted Answer

Our service is designed for homeowners with custom drapery and fine window treatments who require specialist care that standard cleaning services are not equipped to provide.

Question 13

Do you work directly with homeowners or through designers?

Accepted Answer

We work directly with both homeowners and interior design professionals. Trade partnerships are available for designers who wish to offer specialist drapery care to their clients.

Question 14

Do you service larger installations or multi-room projects?

Accepted Answer

Yes. We regularly service estate properties with multiple rooms and extensive window coverage. Every project begins with a thorough evaluation regardless of scale.

Question 15

What does a designer collaboration look like?

Accepted Answer

We work alongside interior designers to provide specialist drapery care as part of their client service offering. Trade partnerships include priority scheduling, preferred pricing, and direct communication throughout the process.

Question 16

Can The Drapery Spa assist with drapery preparation for project staging or final reveal?

Accepted Answer

Yes. We can coordinate drapery preparation to align with project timelines, ensuring installations are in their best condition for staging or client reveal.

Question 17

How do I inquire about a trade partnership?

Accepted Answer

Trade inquiries can be directed to trade@thedraperyspa.com. We respond to all trade inquiries within two business days.

Question 18

Can services be scheduled on behalf of a client?

Accepted Answer

Yes. Designers and trade professionals may schedule services directly on behalf of their clients. All communication and approvals can be coordinated through the designer.

Question 19

What should I expect after the service is complete?

Accepted Answer

At the conclusion of every service a care summary is provided outlining the work performed and recommendations for ongoing maintenance.

Question 20

How do I maintain my drapery after treatment?

Accepted Answer

Your care summary will include specific maintenance recommendations based on your fabric type and installation. Maintenance programs are available to protect your investment year round.

Question 21

When can I resume normal use of my drapery?

Accepted Answer

In most cases your drapery is ready for normal use immediately following the service. Any specific drying or settling time will be outlined in your care summary.

Question 22

How long will the results last?

Accepted Answer

Results vary based on fabric type, environment, and usage. Most clients benefit from professional care every one to two years. Your care summary will include a recommended maintenance schedule.

Question 23

Do you guarantee your work?

Accepted Answer

Every service begins with a thorough fabric evaluation to determine the safest and most effective treatment. We stand behind the standard of our work and address any concerns promptly.

Question 24

What if I have concerns after the service?

Accepted Answer

Contact us directly at hello@thedraperyspa.com. We respond to all client concerns within two business days and are committed to resolving any issue to your satisfaction.

Begin your inquiry

972-809-9816

hello@thedraperyspa.com

FOR TRADE

trade@thedraperyspa.com